- What happens if I go over my monthly bookings?
- Nothing stops. Bookings keep coming in exactly as before — we never turn away your customers to enforce a plan limit. Bookings beyond the allowance are billed at $0.05 each, and every self-serve plan is capped at the same $299 a month however busy you get. Because the ceiling is the same on every tier, a busy month never costs more than upgrading would have — and moving up always gets you more included bookings for the money.
- Do you charge a percentage of my bookings?
- No. You connect your own Stripe account and your customers' payments go directly to you. We take no cut of your revenue — you pay for the software, not for the money passing through it.
- Are resources limited?
- No. Every plan includes unlimited resources and all five booking types. A resource means something different in every business — a salon has fifteen services, a restaurant has one dining room — so charging by resource count would price identical businesses completely differently.
- What counts as a booking?
- A booking you approve. Requests that you decline, bookings customers cancel before you accept them, and abandoned checkouts never count towards your allowance.
- What if a payment fails?
- Your public booking page keeps working, always. You get a grace period to update your card before the admin dashboard becomes read-only, and your customers never see anything change.
- I work alone but I need to take payments. Do I have to buy Studio?
- No. Add Payments & CRM to Solo for $15/month — $34 in total — and you get payments and deposits, balance invoices, the customer CRM and the email workspace, without paying for staff seats you won't use. Studio is the better value once you need more than one seat or more than 200 bookings a month.
- When can I add or remove an add-on?
- Whenever you like. Pick it when you subscribe, or add it later from Account → Billing. Mid-cycle changes are prorated, so adding halfway through the month costs half the month, and removing credits the rest.
- Can I change plans?
- Yes, at any time. Annual billing works out at two months free compared with paying monthly.
- Is there a free trial?
- Yes — every new workspace starts with one month free on the Studio plan, with no card required. That is long enough to see a full month of bookings, reminders going out and an invoice paid before you decide. Pick a plan whenever you're ready; if the trial ends first, your public booking page keeps working and the dashboard becomes read-only until you subscribe.